We're Here For You

Support & Help Center

Our experts are available 24/7 to respond to incidents, answer questions and resolve any challenge.

Reach Us

Contact Channels

Choose the fastest way to reach our team — we're always on.

WhatsApp

Fastest response for urgent matters. Average reply time: under 15 minutes, 24/7.

Chat on WhatsApp

Email

Detailed queries, reports and documentation. Response within 4 business hours guaranteed.

Send an Email

Phone

Speak directly with a specialist. Available Sunday–Friday, 08:00–22:00 GMT+1.

Call +212 665 309 073
⚡

Response Time Commitments

Priority Description First Response
🔴 Critical Active breach, data leak, service down < 30 minutes
🟠 High Security alert, major malfunction < 2 hours
🟡 Medium Feature issue, degraded performance < 8 hours
🟢 Low General query, improvement request < 24 hours
Support Tickets

Submit a
Support Ticket

Can't reach us live? Submit a ticket and we'll follow up with a full resolution — tracked, logged, and managed through our dedicated ticketing system.

🎫

Tracked & Logged

Every ticket is assigned a unique reference number.

🔔

Email Confirmation

You receive an instant confirmation with your ticket ID.

👁

Status Updates

We update you at every stage of the resolution process.

🔒

Confidential

All ticket content is kept strictly confidential.

Have an existing ticket?

Reply directly to your confirmation email or contact us with your ticket number (e.g. TKT-XXXXXXXX) for updates.

🎫

New Support Ticket

Average first response: 2–4 hours

You will receive a confirmation email with your ticket number.

The Team

Your Points of Contact

Youssef Belmekki

Youssef Belmekki

CEO & Cybersecurity Lead

Certified ethical hacker and digital forensics expert with 8+ years protecting organisations.

Sara El Mansouri

Sara El Mansouri

Head of Development

Full-stack architect specialising in secure PHP/MySQL systems and scalable web platforms.

Amine Tahiri

Amine Tahiri

Mobile & Forensics Specialist

iOS/Android forensics expert and certified mobile security analyst.

Nadia Oukili

Nadia Oukili

AI & Data Engineer

Machine-learning engineer building intelligent scraping and data-enrichment pipelines.